Refund policy

Mr Tinto Returns and Refunds Policy

Choosing your coffee grind

Please check your order carefully, including whether you have selected whole beans or ground coffee and your preferred grind size.

We grind coffee according to the option selected when you order. If you select espresso grind and we supply espresso-ground coffee, this is not an incorrectly supplied product.

Contact fran@mrtinto.co.uk promptly if you notice a mistake. We will try to amend your order before preparation, but changes cannot be guaranteed once grinding has begun.

We do not offer additional goodwill exchanges for incorrectly selected grind options. This does not affect your statutory cancellation or refund rights described below.

Cancelling and returning an online order

For goods covered by the statutory cancellation right, tell us you wish to cancel within 14 days after delivery. You then have a further 14 days to return them.

Email fran@mrtinto.co.uk with your order number for return instructions. You are responsible for return postage when changing your mind.

Please handle goods carefully. We may reduce a refund for loss in value caused by handling beyond what is necessary to inspect them.

Damaged, faulty or incorrect goods

If your order arrives damaged, faulty or different from what you ordered, contact fran@mrtinto.co.uk. We will provide the remedy required by law and cover necessary return postage.

Refunds

For statutory cancellations, we refund within 14 days of receiving the goods back or evidence that you sent them, whichever is earlier. Refunds include standard outbound delivery where required by law and use your original payment method.

Nothing in this policy limits your statutory rights.